·     A Bachelor’s Degree in Marketing/Communications or related field and over 4 years of experience in a similar role in corporate communications/Public relations, preferably in a service-oriented industry

·       Strong writing, interpersonal, and strategic skills are essential for success in this role

·       Digital/Online/Social Media strategy and implementation knowledge.

·       Knowledge of public/media relations and corporate communications best practices

·       Ability to draft and coordinate the production of corporate literature and presentations, company publications, press releases, and other public communication in electronic and hard copy format

·       People skills with the ability to interface with people at all levels from junior staff to executive management, as well as other stakeholders including the media and other business partners

·       Ability to interpret and influence design and advertising work to deliver the spirit and feel of the brand

·       Adept at using Microsoft Office product suites as well as the Internet and intranet environments

·       Problem-solving skills and ability to handle multiple tasks

·       Team player

·       Self-starter, organized, and with high integrity

·       High level of energy and ability to travel on short notice; ability to work under pressure and under challenging circumstances

·       Capable of working with minimum supervision, able to manage time and meet tight deadlines.

Responsibilities

Requirements

·       Strong writing, interpersonal, and strategic skills are essential for success in this role

·       Digital/Online/Social Media strategy and implementation knowledge.

·       Knowledge of public/media relations and corporate communications best practices

·       Ability to interpret and influence design and advertising work to deliver the spirit and feel of the brand

·       Adept at using Microsoft Office product suites as well as the Internet and intranet environments

·       Problem-solving skills and ability to handle multiple tasks

·       Team player

·       Self-starter, organized, and with high integrity

·       High level of energy and ability to travel on short notice; ability to work under pressure and under challenging circumstances

·       Capable of working with minimum supervision, able to manage time and meet tight deadlines.

Corporate and Internal Communications

·       Craft and disseminate internal communications fostering a collaborative work culture.

·       Craft captivating digital and internal content in line with the communications calendar.

·       Manage crisis communications, ensuring timely and accurate information in collaboration with the Group Head, Marketing and Communications.

·       Implement feedback mechanisms to continuously improve internal communication processes.

·       Craft thought leadership, ESG, and engaging content for digital and internal consumption in collaboration with Group Head, Marketing, and Communications

·       Lead initiatives to celebrate team achievements, enhancing employee morale in collaboration with the HR department

·       Plan and deploy the corporate communications/public relations/media engagement initiatives

·       Draft press releases and internal communication material for various initiatives and events in collaboration with the Group Head, Marketing and Communications

·       Coordinate media and event invitations and subsequent coverage with key media partners to maintain brand position and reputation

·       Foster positive relationships with media outlets

·       Coordinate with internal stakeholders on events and initiatives to ensure brand image and presence is properly managed

Planning & Resource Coordination

·       Coordinate resources efficiently to meet project timelines and deliverables.

·       Conduct regular resource assessments to optimize allocation across communication projects

·       Coordinate initiatives and budgets to deliver on ICEA LION Group’s business strategic objectives

·       Manage the corporate communications expenditure to ensure the attainment of objectives as per the approved budget

·       Implement project management tools to enhance coordination and streamline workflows.

·       Collaborate with cross-functional teams to align communication plans with business priorities.

Brand & Reputation Management

·       Proactively identify potential risks to the company's reputation and develop mitigation strategies.

·       Conduct regular ICEA LION brand audits to assess public perception and adjust communication strategies accordingly.

·       Engage in stakeholder management to strengthen relationships and build positive brand associations.

·       Monitor industry trends and competitor communications to stay ahead of potential reputation challenges.

·       Economically manage and build affinity and desired reputation for the ICEA LION brand across all customer touchpoints

·       Coordinate our Corporate Social Investment initiatives as per strategy

·     Collaborate with various businesses within the group to identify unique brand, product, and service engagement and visibility opportunities based on the internal and external consumers’ needs

·       Partner with the customer experience teams to deliver on key initiatives

·       Promote brand consistency internally and externally across East Africa

·       Manage events and engagements to corporate standard

Group Business Support

·       Collaborate with business units to identify and leverage unique communication opportunities.

·       Conduct regular assessments of industry-specific communication trends and apply insights.

·       Provide targeted support for thought leadership content creation in each business domain.

·       Facilitate cross-business collaboration to share best practices and enhance overall communication effectiveness.

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